Frequently Asked Questions

Yes, Mills Electric Co is a fully licensed electrical contractor (NC License # 36565) and holds comprehensive general liability insurance via biBerk (Policy # N9BP158903) to fully protect your property.

Absolutely. We stand behind our workmanship with a standard 1-year warranty on all installations and labor. Extended coverage up to 5 years is available on installation labor.

You can request a free estimate by filling out our online form or calling us directly at (704) 818-7867. We provide clear, upfront written pricing before any work begins.

We do not believe in surprise fees. We inspect the job, determine the materials, permit costs, and labor, and provide a binding upfront written price. The price we quote is the final price you pay.

Before starting any electrical work yourself, it is critical to understand the legal and insurance risks involved. While changing a light fixture or receptacle is usually straightforward, major modifications require city permits and must strictly follow the National Electrical Code.

If a DIY project causes a fire or electrical damage, your homeowners insurance company could deny your financial claim if they discover the work was unpermitted or performed illegally without a license. Hiring a Licensed Electrical Contractor guarantees that the work is permitted, inspected, and compliant, protecting your loved ones, your investment, and keeping your insurance policy fully intact.

Most residential panel upgrades (from 100 Amp to 200 Amp) take between 6 to 10 hours. We coordinate closely with the local utility company and city inspectors to minimize power downtime, usually keeping it under 4 hours.

A Level 2 EV charger uses 240V power (like a clothes dryer) and charges your vehicle 5 to 7 times faster than a standard 120V wall outlet. It requires a dedicated breaker and professional installation.

Yes. Outlets and power strips only protect individual devices. A whole-home surge protector is installed directly at your main panel, shielding all appliances, HVAC systems, smart devices, and wiring from external voltage spikes.

Yes, we install manual transfer switches and interlock kits. This allows you to safely connect your portable generator to your main electrical panel, powering designated home circuits during outages without backfeeding the utility lines.

Yes. We conduct commercial inspections, breaker testing, panel infrared temperature scans to detect hot spots, torque checks, and emergency backup lighting audits to ensure regulatory compliance and prevent costly downtime.

Absolutely. We design and install energy-efficient LED retrofits for retail stores, warehouses, offices, and parking lots. LED upgrades lower energy bills, reduce maintenance overhead, and improve workspace visibility.

We handle commercial service work, retail lighting upgrades, dedicated power circuits for heavy machinery, emergency troubleshooting, code violation corrections, EV charging station installations, and landlord/tenant fit-outs.

We serve Statesville, Mooresville, Troutman, Charlotte, Huntersville, Davidson, Cornelius, Concord, Gastonia, Matthews, Belmont, and surrounding communities.

No. We operate within our designated service area territory and offer the same upfront flat-rate pricing to all customers in Statesville, Charlotte, Mooresville, and neighboring cities.

For scheduled installations, we book convenient time slots. For urgent troubleshooting or emergency issues, we prioritize local calls and aim to respond as quickly as possible depending on crew availability.